▾ Returns & Exchange Policy

At BLIKA, we want your railing project to go as smoothly as possible. Whether your project plans changed or you ordered extra parts, we're committed to making the return process simple, transparent, and fair.

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1. 30-Day Standard Returns

Eligible standard products may be returned within 30 calendar days of the delivery date.

To qualify for a return, products must:

• Be brand new, unused, and uninstalled.
• Be returned in their original packaging with all original hardware, accessories, manuals, and components.
• Be in resalable condition.
• Be returned with a valid Return Merchandise Authorization (RMA).

A good rule of thumb to determine resellable condition is to ask yourself if you would pick the returned item off a store shelf. If you wouldn't, it's probably not in resellable condition.

For complete cable railing kits and no handrail cable railing kits, all components must be returned together. Partial returns of individual components from a complete kit are not accepted.

Returns that do not meet these requirements may be refused.

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2. Non-Returnable Items

The following items are not eligible for return or exchange, unless they arrive damaged, defective, or were shipped incorrectly by BLIKA:

• Custom-configured railing systems
• Custom-cut cables or modified products
• Special-order or made-to-order products
• Installed or previously installed railing components
• Individual components removed from complete railing kits
• Clearance or final sale items
• Sample products
• Gift cards

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▾ 3. Return Shipping & Restocking Fee

For returns that are not related to product quality:

• Original shipping charges are non-refundable.
• Expedited shipping charges are non-refundable.
• Customers are responsible for return shipping costs.
• A 10%-25% restocking fee applies to eligible returns.

No restocking fee will be charged if the return is due to:

• Incorrect items shipped by BLIKA
• Manufacturing defects
• Products damaged during shipping

Improperly packaged returns damaged in transit are subject to a 50% restocking fee and may be rejected!

BLIKA t is not responsible for unauthorized return shipments lost in transit. To be eligible for any refund, please follow all BLIKA return instructions and use only the provided return shipping labels.

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4. Exchanges

To receive the correct products as quickly as possible, we recommend returning the original item and placing a new order once your return has been approved.

This approach allows us to process replacement orders more efficiently without waiting for the returned merchandise to be received and inspected.

Replacement orders are subject to current pricing and product availability.

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5. Shipping Damage, Missing Parts & Incorrect Orders

Please inspect your shipment immediately upon delivery.

Any shipping damage, missing components, defective products, or incorrect items must be reported within 5 calendar days of delivery.

Please email support@blikacablerailing.com and include:

• Your Order Number
• Photos of the shipping carton
• Photos of the shipping label
• Photos of the damaged, defective, or incorrect items

Please retain all original packaging until your claim has been reviewed.

Once verified, BLIKA will provide replacement parts or another appropriate solution at no additional cost.

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6. Return Packaging Requirements

To ensure returned products arrive safely and remain eligible for a refund, please follow these packaging requirements.

• Once any railing component has been installed, it is no longer eligible for return or exchange.
• All returned products must be shipped in their original packaging, including all protective materials, hardware, accessories, manuals, and documentation.
• For complete railing kits, all components must be returned together.
• The protective foam wrap and anti-abrasion tape supplied with BLIKA posts and handrails are considered part of the original packaging and are designed to protect the powder-coated finish during transportation.
• Please do not remove or discard these protective materials if there is any possibility you may need to return your order.

If your original packaging has been lost or damaged, please contact us before shipping your return.

To help protect your products during transportation, we may ask you to delay your return until replacement packaging has been provided.

Returns must only be shipped to the warehouse specified in your Return Merchandise Authorization (RMA).

Please use the carrier specified in your return instructions.

Returns shipped via USPS without prior authorization may be refused by our receiving warehouse.

Products that are inadequately packaged and become damaged during return shipping may be subject to up to a 50% restocking fee or may be refused.

If you are unsure how to package your return properly, please contact our Customer Support team before shipping your items.

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7. How to Initiate a Return

Email support@blikacablerailing.com with:

• Your Order Number
• The items you wish to return
• The reason for the return

Returns sent without prior authorization may be refused.

Once approved, we will provide:

• Your Return Merchandise Authorization (RMA) number
• The authorized return warehouse address
• Shipping instructions

Carefully package your return according to the packaging requirements above.

Failure to properly package returned products may result in additional restocking fees or refusal of the return.

After your return has been received, our team will inspect the products.

Approved refunds will be issued to the original payment method within 10 business days after inspection.

Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

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8. Order Cancellations

Standard orders may be cancelled before shipment.

Orders that have already shipped cannot be cancelled and must follow the standard return procedure.

Custom-built or made-to-order products that have entered production cannot be cancelled.

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9. Refused Deliveries & Undeliverable Shipments

If a shipment is refused without prior authorization from BLIKA, returned to us because of an incorrect, incomplete, or undeliverable shipping address provided by the customer, or returned after multiple unsuccessful delivery attempts by the carrier, it will be treated as a standard return.

Once the shipment has been received and inspected by our warehouse, any eligible refund will be processed in accordance with this Returns & Exchange Policy.

Please note the following conditions:

• Shipping Cost Deductions: Customers are responsible for the actual outbound shipping cost (even if the original order qualified for Free Shipping), any return freight or carrier charges incurred, and the applicable 10%-25% restocking fee. These amounts will be deducted from the final refund.
• Carrier Fees: Any storage fees, re-delivery fees, address correction fees, or other carrier charges resulting from a refused or undeliverable shipment may also be deducted from the refund where applicable.
• Damaged Shipments: If you are refusing delivery because the shipment is visibly and significantly damaged in transit, please refuse the delivery, take clear photos of the damaged packaging, and contact BLIKA Customer Support immediately. We will work with the carrier to file a damage claim and arrange an appropriate replacement or resolution at no additional cost.
• Before Refusing Delivery: If you wish to cancel your order after it has shipped, please contact BLIKA Customer Support before refusing delivery whenever possible. Refusing a shipment without prior authorization may result in additional shipping and carrier charges that will be deducted from your refund.

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10. Limited Warranty

BLIKA products are covered by a 6-month Limited Warranty against manufacturing defects from the date of delivery.

This warranty applies only to products that have been properly installed, maintained, and used under normal operating conditions and for their intended purpose.

If a product is determined to have a manufacturing defect covered by this warranty, BLIKA reserves the sole discretion to repair, replace, or refund the affected product. The remedy provided will be determined by BLIKA based on the nature of the claim.

This warranty does not cover damage, defects, or failures resulting from:

• Improper installation, including failure to follow BLIKA installation instructions, over-tensioning cables, or failing to use recommended isolation hardware, grommets, or accessories.
• Product modifications, including unauthorized cutting, drilling, bending, welding, or altering posts, cables, fittings, or other components.
• Misuse, abuse, negligence, or improper maintenance.
• Normal wear and tear, including scratches, dents, cosmetic imperfections, impact damage, chemical exposure, pressure washing, or ordinary aging.
• Surface oxidation, tea staining, discoloration, or contamination that can be removed through routine cleaning or maintenance. These cosmetic conditions are not considered manufacturing defects or corrosion.
• Corrosion caused by environmental conditions, improper maintenance, or installation in harsh environments.
• Coastal or saltwater installations using standard 304 stainless steel or standard powder-coated products within 5 miles (8 km) of a saltwater coastline. Cosmetic corrosion and finish deterioration in these environments are not covered.
• Natural weathering, including gradual fading, softening of color, or finish changes caused by normal UV exposure and outdoor weather conditions.
• Damage caused by accidents, abuse, impact, fire, flooding, hurricanes, earthquakes, ground movement, or other Acts of God or events beyond BLIKA's reasonable control.

This warranty covers the product only.

It does not cover:

• Removal or demolition costs
• Shipping charges (unless otherwise approved by BLIKA)
• Reinstallation labor
• Project delays
• Contractor fees
• Any incidental, indirect, special, or consequential damages permitted by applicable law

Regular cleaning and maintenance are required to help preserve the appearance and performance of stainless steel and powder-coated products. Failure to perform reasonable maintenance may void warranty coverage.

For the purpose of this warranty, corrosion refers to a structural and permanent deterioration of the metal that compromises the product's integrity. Surface staining, oxidation, discoloration, or cosmetic contamination that can be removed through routine cleaning is not considered corrosion and is therefore excluded from warranty coverage.

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11. Need Help?

If you have any questions regarding returns, exchanges, or warranty claims, we're happy to help.

Email: support@blikacablerailing.com

Please include your Order Number whenever possible so we can assist you more efficiently.

BLIKA reserves the right to refuse any return that does not comply with the conditions outlined in this policy.

Thank you for choosing BLIKA.