Overall, the actual system and parts are of good quality and once all parts were received (lets say most parts as I am still waiting on two parts), the system is fairly easy to install and of good quality.
Now, service - poor at best. Blika put together the needed parts for my railing kit. This has caused a 1-week project to have gone on for 5 weeks and I am stilling missing pieces. I have had multiple issues. 1-Multiple foot covers were bent once received. I have been promised that more will be sent but it has been 2 weeks and nothing so far. 2 - Incorrect screws sent for angled staircase hand rails. Replacement received, another 1.5 week delay. 3 - No angled bevel washers for the staircase wire end connectors. Customer service confirmed they were missed on the original order and told me I need to order more at my own expense. When asked for a manager, my customer service person stopped responding (it has now been 4 days with no response to multiple emails).
Very unprofessional customer service to stop responding. No urgency shown to get the missing items to me (they do not seem to care that I have urgency to complete this project). I would go to one of Blika's competitors if I need a similar product in the future. Blika creates the parts list, if they don't know what parts I need, it is an issue that has caused multiple delays and lots of frustration.